Dear Hiring Manager:

I am a senior member of the Society for Technical Communication (STC) and the IEEE Professional Communications Society (PCS). I also hold a BA in English/Technical Communication from the University of Central Florida (UCF) with a minor in Visual Arts. Additionally, I have over 17 years experience in technical writing and editing, the last ten working in the IT division of a title insurance company where I am employed as the Technical Publications Supervisor of a team of technical writers and editors.

I am skilled in writing and designing end-user software manuals, online help, Web content, Web help, training guides, installation guides, white papers, proposals, presentations, and reports using Adobe Creative Suite including FrameMaker, Acrobat, Photoshop, Dreamweaver, InDesign, and Fireworks, HTML, XML, DHTML, CSS, and Javascript, and Microsoft Office Professional.

In addition to technical prowess, I am an excellent communicator, writer, designer, and leader. I have worked on small, medium, and enterprise-wide projects as a writer, editor, designer, software tester, and documentation supervisor. I am creative and fully conversant with many development and communications methodologies and understand the need to weigh process against productivity. I foster inter-team communications and help enable my team and project to succeed.

My goal is to work full-time with good and productive teams on interesting and engaging projects as a Communications or Documentation Director or Manager, Art Director, Technical Publications Supervisor or other senior level position. I greatly enjoy helping teams succeed in meeting their deadlines for deliverables.

I am available for part-time/telecommuting work, and full-time for the right opportunity in Orlando, Florida. Please offer details about your management style and structure, as I am particularly interested in flat hierarchies, contact with senior management, and flex-time including telecommuting.

Please review my resume, and if you have a suitable full-time and/or freelance opportunity, please contact me at your earliest convenience for an interview.

Thank you for your time and consideration.


Susana Maria Rosende


OBJECTIVE: To use skills and experience to pursue the position of Communications or Documentation Manager, Technical Publications Supervisor, or Senior Technical Writer/Editor/Web Author in the Greater Orlando Area, or as a telecommuter from Orlando, Florida.

Also available for part-time or contract writing, editing, Web design, translation (English/Spanish) and illustration through freelance business, Write Way Designs at


  • Adobe: Acrobat, FrameMaker, Dreamweaver, RoboHELP, PhotoShop, Fireworks,
  • Microsoft: Word, PowerPoint, Front Page, Excel, Project, Outlook, Publisher, Visio
  • Open Office: Writer, Math, Calc, Draw
  • Gimp,

  • Inbit FullShot,
  • Comfortable in Web, Windows, Mac, Linux, AS/400, Mainframe, OS/2, Macintosh, .Net, Client-server, and Legacy environments,
  • Experienced in the software development life cycle (SDLC), from business analysis, requirements definition, UML generation, and documentation; to unit testing, acceptance testing, deployment and maintenance.

  • Experienced in creating white papers, end-user guides, online help, training manuals, installation guides, hardware manuals, proposals, presentations, technical reports, Internet, Extranet, and Intranet websites and content, procedure manuals, newsletters, brochures, Web graphics, websites, business logos, cartoons, caricatures, illustrations, murals, photography, English/Spanish technical translation, articles, and newsletters.
  • Resourceful, creative, self-starter, team player, supervisor, leader, bilingual English/Spanish,
  • B.A. in English/Technical Communication from University of Central Florida,
  • Pursuing Web Programming and Digital Design classes part-time, time-permitting, at Valencia Community College and Seminole County College, including Introduction to XML, Visual Basic,, and C#.


Technical Publications Supervisor
Attorneys' Title Insurance Fund,(title insurance), Orlando, FL
1997 to Present

  • Promoted from Senior Technical Writer to hands-on Technical Publications Supervisor in 2000,
  • Planned, organized, designed, wrote, and edited end-user software manuals, training guides, installation guides, online help systems, Web content, reference manuals, and procedures documentation,
  • Trained clients on how to use the online help in the real estate closing software, new writers on company standards and templates, and contractors on how to use Adobe Acrobat and HTML,
  • Supervised writers and editors, managed employee time cards, assigned writing projects, and wrote performance appraisals,
  • Recruited, interviewed, and screened applicants,
  • Mentored University of Central Florida Co-op Technical Communication Students,
  • Planned department budget for training and software upgrades,
  • Interviewed subject matter experts for relevant technical input,
  • Coordinated document layout and organization,
  • Developed documentation schedules and assignments,
  • Learned and implemented new methodologies,
  • Attended workshops, training, and classes to keep abreast of trends and tools in technical communications,
  • Attended Leadership training, seminars, and workshops to continually improve management skills,
  • Wrote articles and illustrated division newsletters,
  • Created cartoons, caricatures, and murals for company-sponsored events,
  • QA software tested Web-based, client-server, and Mainframe applications.
  • Used Adobe Creative Suite, including FrameMaker, Acrobat, Dreamweaver, InDesign, and Photoshop; HTML, DHTML, XHTML, CSS; Inbit FullShot, Visio, Microsoft Office Professional, including Microsoft Project, Word, Excel, Outlook, PowerPoint.

Owner/Sole Proprietor
Write Way Designs, Inc., (communications), Orlando, FL
1997 to Present

  • Researched, wrote, edited, and translated (English/Spanish) real estate and mortgage articles and Web content, using Microsoft Word and HTML,
  • Gathered business requirements and documented them in a language understood by both IT and the business teams,
  • Built use cases, including documenting process flows, business rules, tasking, notifications, and articulating overall functionality needed by the business,
  • Used established methodologies in all stages of the instructional design process, including needs assessment, analysis, design, development, implementation, and evaluation (ADDIE),
  • Used knowledge of Web-based applications developed using the Microsoft Development Life Cycle and Microsoft tools such as C#, ASP, and XML,
  • Wrote, updated, and translated (English/Spanish) employee handbooks using Microsoft Word and Adobe FrameMaker, Photoshop, and Acrobat,
  • Edited an online curriculum using HTML, Adobe Photoshop, and Macromedia Dreamweaver,
  • Edited HTML, CSS, and Javascript code and content in Macromedia Dreamweaver for Resume Portfolio websites,
  • Wrote, edited, and proofread Resumes,
  • Tutored Chinese immigrant high school student in English, Spanish, and writing,
  • Created black and white head shots and color portrait photography,
  • Photographed a church wedding, the reception, and portraits of the wedding party,
  • Proofread term papers, reports, applications, and resumes for high school and college students,
  • Designed personal and small business websites, business logos, and graphics,
  • Created original photography, cartoons, and designs for t-shirts, mousepads, mugs, and other products for home and office,
  • Created illustrations, cartoons, and murals for newsletters and events.

Senior Technical Writer
Phoenix International, (banking software), Heathrow, FL
1996 to 1997

  • As part of a technical writing team, created online help systems and reference manuals,
  • Designed original toolbar buttons for the banking software,
  • Wrote and edited technical bulletins, white papers, software manuals, business use cases, and reports,
  • Distributed software and accompanying documentation by burning software CDs, designing CD covers, and posting Intranet content,
  • QA-tested banking software applications,
  • Used HTML, Adobe Acrobat, Corel Draw, FrameMaker, Word 7.0 for Win 95, Resource Workshop, and RoboHELP.

Technical Writer
John H. Harland Corporation, (banking software), Orlando and Tampa, FL
1995 to 1996

  • As part of a technical writing team, created an online help system,
  • Worked with Graphic Artists, Programmers, Testers, and Subject Matter Experts to develop end user documentation
  • QA-tested both Visual FoxPro and OS/2-based banking software applications,
  • Created technical specification documentation, gathered business requirements, and created use cases,
  • Created end-user manuals for each Windows 95-based and OS/2-based desktop database marketing systems,
  • Used Word 7.0 for Win 95, WordPerfect 6.0 for Windows 3.1, PM Camera, RoboHELP, Book Builder online help software for OS/2 systems, PageMaker, and myriad in-house software products.

Technical Translator
Fiserv, (banking software), Orlando, FL
1993 to 1995

  • With a translation team, created an English/Spanish dictionary that encompassed technical and financial terms
  • Translated end-user banking software user manuals, training guides, software screens, and presentations from English to Spanish,
  • Used Word for the Macintosh, Word 6.0 for Windows 3.1, Power Point, and Globalink Translation software for the AS/400.

Documentation Specialist
Brown and Caldwell, (environmental engineering), Orlando, FL
1991 to 1993

  • Edited and formatted proposals, presentations, and technical reports in a fast-paced environment,
  • Translated correspondence for international clients from English to Spanish and Spanish to English,
  • Used WordPerfect 5.0 for DOS, and PageMaker.

Technical Writer
Greater Orlando Aviation Authority, (government agency), Orlando, FL
1990 to 1991

  • Together with a fellow technical writer, researched, wrote, designed, printed, and published the "Greater Orlando Aviation Authority Policy and Procedure Manual,"
  • Used Microsoft Word, PageMaker, and Harvard Graphics.


B.A. English/Technical Communication 1991
University of Central Florida, Orlando, Florida

Double-Major of English and Visual Arts
Rutgers University, New Brunswick, New Jersey
Rutgers College and Mason Gross School of the Arts


New Horizons Computer Learning Center, Orlando, Florida
2002, 2007

Advanced Microsoft Project
New Horizons Computer Learning Center, Orlando, Florida

Intro to C#
Seminole Community College, Lake Mary, Florida
Fall 2005

Intro to Web Programming, XML, Visual Basic, ASP
Valencia Community College, Orlando, Florida

Advanced Adobe FrameMaker and Acrobat
Koster and Associates, Orlando, Florida

Photography 1 and 2
Crealde School of Art

Intro to Macromedia Dreamweaver and Advanced Macromedia Dreamweaver
New Horizons Computer Learning Center, Orlando, Florida

Adobe Photoshop and Illustrator
Koster and Associates, Melbourne, Florida