Dear Hiring Manager,

I hold a BA in English/Technical Communication from the University of Central Florida (UCF) with a minor in Visual Arts, and have over two decades of experience in both written and visual communication, mostly as a software technical writer in IT. I also have a decade of experience managing a Technical Publications department and over 10 years experience running a freelance communications company offering editorial, technical, and creative services, including technical writing, copy writing, editing, and design. Additionally, I am a member of the Society for Technical Communication (STC), the IEEE Professional Communications Society (PCS), and The Content Wrangler Community.

I am skilled in writing and designing end-user software manuals, online help, Web content, Web help, training guides, installation guides, white papers, proposals, presentations, and reports using Adobe Creative Suite including FrameMaker, Acrobat, Photoshop, Dreamweaver, InDesign, and Fireworks, HTML, XML, XHTML, CSS, and Javascript, and Microsoft Office Professional.

In addition to my technical prowess, I am an excellent communicator, writer, designer, and leader. I have worked on small, medium, and enterprise-wide projects as a writer, editor, designer, software tester, and documentation supervisor. I am creative and fully conversant with many development and communications methodologies and understand the need to weigh process against productivity. I foster inter-team communications and help enable my team and project to succeed. I greatly enjoy helping teams succeed in meeting their deadlines for deliverables.

My goal is to work full-time with good and productive teams on interesting and engaging projects as a Communications, Technical Publications, or Documentation Director or Manager, Art Director, Senior Technical Writer, Editor, or Copy Writer, or other management or senior level position with room for professional growth, in the Greater Orlando area, or as a remote worker from my office in Orlando, Florida.

Please offer details about your management style and structure, as I am particularly interested in flat hierarchies, contact with senior management, and work/life balance including flexible start times and telecommuting.

Please review my resume, and then please contact me at your earliest convenience for an interview.

Thank you for your time and consideration.


Susana Maria Rosende




To use skills and experience to provide the full-time W2 services of a Communications, Documentation, or Technical Publications Manager, or Senior Technical Writer/Editor/Instructional Designer/Web Author/Copy Writer in the Greater Orlando Area or as a telecommuter from Orlando, Florida.

Also available for full-time 1099 contract, and part-time, freelance, and temporary writing, editing, tutoring, Web design, translation, graphic design, cartooning, caricatures, and illustration at Write Way Designs, Inc. at



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Technical Courses: