Susana Maria Rosende
407-670-9554
susana@writewaydesigns.com

Summary of Qualifications

• Senior Technical Writer with extensive experience writing software and hardware end-user manuals, online help, tutorials, white papers, blogs, reports, online and e-commerce content, e-learning curriculum, product descriptions, proposals, articles, and training guides.
• Strong English grammar skills for clear, concise, and detail-oriented writing.
• Bilingual English/Spanish with extensive technical translation experience.
• Proficient using Adobe Creative Suite, Microsoft Office Professional, and Open Office Suite software, including FrameMaker, Acrobat Professional, Evolution, XLP, HTML, XML, Photoshop, Dreamweaver, RoboHELP, Word, SharePoint, Excel, PowerPoint, Project, Visio, Writer, SnagIt, FullShot, and Gimp.
• Reliable, creative, self-starting team player and leader with excellent research and communication skills.
• Experienced in myriad standards and methodologies including ADDIE, CMMI, ISO-9001, SCORM, S1000D, Information Mapping, MIL-STD MIL-STD-40051-1, MIL-STD-40051-2, MIL-STD-2361B, MIL-STD 38784, and MIL-HDBK-1222C, APA, DoD and DoD Components Regulatory Documents, Contract Data Requirements List (CDRL) for the Army, Navy, Air Force, and Marines
• Comfortable in Web, Windows, Mac, Linux, AS/400, Mainframe, and OS/2 environments.
• Ten years experience in managing a Technical Publications department and a freelance communications business at www.writewaydesigns.com
• Consistent delivery of accurate, user-friendly documentation on time and within budget.

Technical Experience:

• Adobe FrameMaker
• Acrobat Professional
• Arbortext
• PhotoShop
• Dreamweaver
• RoboHELP
• Evolution
• XLP
• FullShot
• Visio
• SnagIt
• Microsoft Word
• Excel
• Visio
• Project
• SharePoint
• Powerpoint
• HTML
• CSS
• XHTML
• XML
• Javascript
• Gimp
• Open Office Writer
• Vim
• Notepad++
• FileZilla
• Firebug

Professional Experience:

President
Write Way Designs, Inc., (freelance communications company offering creative, technical, and editorial services), Orlando, Florida
January 1997 - Present

• Writing, editing, and maintaining proposals, policies and procedures, technical reports, online content, e-learning curriculum, end-user software and hardware manuals, operator manuals, training guides, tutorials, online help, context-sensitive help, technical specifications, installation guides, articles, white papers, blogs, newsletters, website content and design, e-books, marketing copy for e-commerce websites, proposals; usability and regression testing of software applications; logo and graphic design, illustration, photography, photo editing, and cartoons; and translating technical documentation to Spanish.
• Gathering business requirements and documenting them in a language understood by both IT and the business teams.
• Building use cases, including documenting process flows, business rules, tasking, notifications, and articulating overall functionality.
• Using CMMI, ISO-9001, SCORM, Information Mapping, MIL-STD, APA, and established methodologies in all stages of the instructional design process, including needs assessment, analysis, design, development, implementation, and evaluation (ADDIE).

Senior Product Information Analyst
L-3 Communications
Patrick Air Force Base, Satellite Beach, Florida
December 2009 – Present

• Coordinating efforts with engineers, systems programmers, graphic artists, and government officials as part of a Senior Technical Publications team
• Gathering information, interviewing SMEs, and writing and updating military end user manuals, O&M Manuals, and IETMs on high security clearance products and systems
• Following SCORM, S1000D, MIL-STD 38784
• Managing business requirements and project budgets
• Using Structured and Unstructured Adobe FrameMaker and CS4 Illustrator, Microsoft Word 2007, Microsoft Excel, and Arbortext Editor

QA Specialist/Senior Editor
Carley Corporation (DoD)
Orlando, Florida
March 2009 - July 2009

• Proofread and edited e-learning curriculum, operation and maintenance (O & M) manuals, and Interactive Electronic Technical Manuals (IETMs) for the military.
• Worked in a deadline-driven production shop of a strong team environment with Instructional Designers, QA Editors, Programmers, Graphic Artists, and Project Leads.
• Used Evolution, SharePoint, HTML, XML, XLP, Dreamweaver, SnagIt, Word, Excel, and myriad in-house products.
• Followed MIL-STD, SCORM, and established methodologies of the instructional design process, including needs assessment, analysis, design, development, implementation, and evaluation (ADDIE).

Contract Senior Technical Writer/Business Analyst
iGPS, Orlando, Florida
February 2009 - March 2009

• During the short contract, wrote and edited business requirements, use cases, test scripts, process flows, training guides, and user manuals.
• Supported the Test Team and Programmers by QA-testing software applications.
• Used Microsoft Office Professional, Visual Studio, and myriad open source desktop publishing and graphics applications for Windows XP.

Contract Senior Technical Writer
Lockheed Martin, Department of Simulation, Training, and Support, (DoD) Orlando, Florida
August 2008 - November 2008

• In a deadline-driven Technical Publications deaprtment, wrote, edited, and maintained training manuals for the simulation tools used in military exercises.
• Followed MIL-STD MIL-STD-40051-1, MIL-STD-40051-2, MIL-STD-2361B, and MIL-HDBK-1222C
• Used structured and unstructured Adobe FrameMaker 8.0, Adobe Acrobat, Nuance PDF Maker, Microsoft Word 2003, Microsoft Excel, SnagIt, Adobe PhotoShop, Microsoft Photo Editor, ClearQuest, and Arbortext Editor

Documentation Specialist
Wyndham Worldwide Vacation Ownership, (timeshare division), Orlando, Florida
February 2008 - July 2008

• In a deadline-driven and fluid environment, worked closely with the Communications and Content Management departments to write and maintain policies and procedures in SharePoint for the trainers and call center employees.
• Used Adobe Creative Suite CS3, Microsoft Office Professional, Microsoft SharePoint and Project, Snagit, Mainframe

Technical Publications Supervisor
Attorneys' Title Insurance Fund, (title insurance industry), Orlando, Florida
August 1997 - February 2008

• Saved division substantially by implementing online distribution of PDFs instead of printing and shipping hard copy documentation.
• Promoted from Senior Technical Writer to Technical Publications Supervisor in the year 2000.
• Effectively managed and coordinated project schedules, assignments, timecards, performance appraisals, training, and budget.
• Awarded the "Going the Extra Mile" certificate for excellent service for five years straight.
• Senior Editor and final approval signoff for the Technical Publications Department.
• Lead writer and editor for external and internal end-user software manuals, training guides and materials, installation guides, policies and procedures, use cases, online help.
• Coordinated documentation schedules with project managers, test teams, help desk teams, and Legal counsel.
• Successfully troubleshooted issues with FrameMaker files and Adobe Acrobat PDFs.
• Attended Leadership Training as well as in-house training to enhance managerial skills and technical knowledge of internal and customer applications.
• Wrote, submitted and edited articles to the company newsletters.
• Provided editorial feedback for letters, memo and other IS documentation.
• QA software tested Web, Windows, and Mainframe applications.
• Used Adobe Creative Suite, including FrameMaker, Acrobat, Dreamweaver, InDesign, and Photoshop; HTML, DHTML, XHTML, CSS; Inbit FullShot, Visio, Microsoft Office Professional, including Project, Word, Excel, Outlook, Visio, SharePoint, and PowerPoint.

Senior Technical Writer
Phoenix International, (banking software), Heathrow, Florida
1996 - 1997

• As part of a technical writing team, created online help systems and reference manuals.
• Designed original toolbar buttons for the banking software.
• Wrote and edited technical bulletins, white papers, software manuals, business use cases, and reports.
• Distributed software and accompanying documentation by burning software CDs, designing CD covers, and posting Intranet content.
• QA-tested banking software applications.
• Used HTML, Adobe Acrobat, Corel Draw, FrameMaker, Word 7.0 for Win 95, Resource Workshop, and RoboHELP.

Technical Writer
John H. Harland Corporation, (banking software), Orlando and Tampa, Florida
1995 - 1996

• Created online technical specifications for the software development team.
• Coordinated documentation schedules with Graphic Artists, Programmers, Testers, and Subject Matter Experts.
• QA-tested both Visual FoxPro and OS/2-based banking software applications.
• Gathered business requirements and created use cases.
• Created end-user manuals for each Windows 95-based and OS/2-based desktop database marketing systems.
• Used Word 7.0 for Win 95, WordPerfect 6.0 for Windows 3.1, PM Camera, RoboHELP, Book Builder online help software for OS/2 systems, PageMaker, and myriad in-house software products.

Technical Translator
Fiserv, (banking software), Orlando, Florida
1993 - 1995

• With a translation team, created an English/Spanish dictionary that encompassed technical and financial terms.
• Translated end-user banking software user manuals, training guides, software screens, and presentations from English to Spanish.
• Used Word for the Macintosh, Word 6.0 for Windows 3.1, Power Point, and Globalink Translation software for the AS/400.

Proposals and Documentation Specialist
Brown and Caldwell, (environmental engineering), Orlando, Florida
1991 - 1993

• Edited and formatted proposals, presentations, and technical reports in a fast-paced environment.
• Translated correspondence for international clients from English to Spanish.
• Used WordPerfect 5.0 for DOS, and PageMaker.

UCF Co-Op Technical Writer Intern
Greater Orlando Aviation Authority, (government agency), Orlando, Florida
1990 - 1991

• Collaborated with a fellow technical writer to research, write, design, print, and publish the "Greater Orlando Aviation Authority Policy and Procedure Manual."
• Used Microsoft Word, PageMaker, and Harvard Graphics.

Education:

• Candidate for 19-month Saturday MBA at Rollins College Crummer Graduate School of Business
  (expected 2010)
• B.A. English/Technical Communication 1991
  University of Central Florida, Orlando, Florida
  
• Double-Major of English and Visual Arts
  Rutgers University, New Brunswick, New Jersey
  Rutgers College and Mason Gross School of the Arts 1984-1987

Technical Courses:

• Advanced HTML, DHTML, CSS
  New Horizons Computer Learning Center, Orlando, Florida
  2002, 2007
• Advanced Microsoft Project
  New Horizons Computer Learning Center, Orlando, Florida
  2007
• Intro to C#
  Seminole Community College, Lake Mary, Florida
  Fall 2005
• Intro to Web Programming, XML, Visual Basic, ASP
  Valencia Community College, Orlando, Florida
  2002-2003
• Advanced Adobe FrameMaker and Acrobat
  Koster and Associates, Orlando, Florida
  2005
• Photography 1 and 2
  Crealde School of Art
  2004
• Intro to Macromedia Dreamweaver and Advanced Macromedia Dreamweaver
  New Horizons Computer Learning Center, Orlando, Florida
  2003
• Adobe Photoshop and Illustrator
  Koster and Associates, Melbourne, Florida
  2003

Memberships:

• The Society for Technical Communication (STC) Orlando Chapter
• IEEE Professional Communications Society
• The Content Wrangler Community
• University of Central Florida Alumni Association
• Linked In.com
• Content

Online Resume:

Word 2003 TECHNICAL WRITER Resume: http://www.writewaydesigns.com/SusanaRosende 2009 Resume-2.doc

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