Dear Hiring Manager: I am a senior member of the Society for Technical Communication (STC) and hold a B.A. in English/Technical Communication from the University of Central Florida (UCF). I also have 17 years experience in technical writing, the last ten working in the IT division of a title insurance company. I am skilled in writing and designing end-user software manuals, online help, Web content, Web help, training guides, installation guides, white papers, proposals, presentations, and reports using Adobe Creative Suite including FrameMaker, Acrobat, Photoshop, Dreamweaver, InDesign, and Fireworks, HTML, XML, DHTML, CSS, and Javascript, and Microsoft Office Professional. In addition to technical prowess, I am an excellent communicator, writer, designer, and leader. I have worked on small, medium, and enterprise-wide projects as a writer, editor, designer, software tester, and documentation supervisor. I am creative and fully conversant with many development and communications methodologies and understand the need to weigh process against productivity. I foster inter-team communications and help enable my team and project to succeed. My goal is to work full-time with good and productive teams on interesting and engaging projects as a Communications or Documentation Manager, Art Director, Technical Publications Supervisor or other senior level position. I greatly enjoy helping teams succeed in meeting their deadlines for deliverables. I am available for part-time/telecommuting work, and full-time for the right opportunity in Orlando, Florida. Please offer details about your management style and structure, as I am particularly interested in flat hierarchies, contact with senior management, and flex-time including telecommuting. Please review my resume, and if you have a suitable full-time and/or freelance opportunity, please contact me at your earliest convenience for an interview. Thank you for your time and consideration. Sincerely, Susana Maria Rosende 407-492-6572 | 407-421-8592 susana@writewaydesigns.com suemrose61@yahoo.com www.writewaydesigns.com/RosendeResume.htm www.writewaydesigns.com ______________________________________________________________ R E S U M E OBJECTIVE: To use skills and experience to pursue the position of Communications or Documentation Manager, Technical Publications Supervisor, or Senior Technical Writer/Editor/Web Author in the Greater Orlando Area, or as a telecommuter from Orlando, Florida. Also available for part-time or contract writing, editing, Web design, translation (English/Spanish) and illustration through freelance business, Write Way Designs at writewaydesigns.com. SKILLS: * Adobe: Acrobat, FrameMaker, PhotoShop * HTML, DHTML, XHTML, CSS, * Microsoft: Word, PowerPoint, Front Page, Excel, Project, Outlook, * Macromedia Dreamweaver and RoboHELP, * Inbit FullShot, * Web, Windows, AS/400, Mainframe, OS/2, Macintosh, .Net, Client-server environments, * White papers, end-user guides, online help, training manuals, installation guides, hardware manuals, proposals, presentations, technical reports, Internet, Extranet, and Intranet websites and content, procedure manuals, newsletters, brochures, Web graphics, * Resourceful, creative, self-starter, team player, supervisor, bilingual English/Spanish, * B.A. in English/Technical Writing from University of Central Florida, * Pursuing Web Programming and Digital Design classes at Valencia Community College, including Introduction to XML, Visual Basic, and ASP.net. ______________________________________________________________ EXPERIENCE: Technical Publications Supervisor Attorneys' Title Insurance Fund, Orlando, FL 1997 to Present * Promoted from Senior Technical Writer to hands-on Technical Publications Supervisor in 2000, * Planned, organized, designed, wrote, and edited software, training, and procedure documentation, * Created training manuals, installation guides, online help systems, Web content, and end-user reference manuals, * Trained clients on how to use the online help, * Trained new writers on company standards and templates, * Trained contractors on how to use Adobe Acrobat and HTML, * Managed employee time cards, * Recruited, interviewed, and screened applicants, * Mentored University of Central Florida Co-op Technical Writing Students * Planned department budget for training and software upgrades, * Assigned writing projects, * Supervised writers and editors, * Wrote employee performance appraisals, * Interviewed subject matter experts for relevant technical input, * Coordinated document layout and organization, * Developed documentation schedules and assignments, * Learned and implemented new methodologies, * Attended workshops, training, and classes to keep abreast of trends and tools in technical communications, * Attended Leadership training, seminars, and workshops to continually improve management skills, * Wrote and illustrated division newsletter, * Created cartoons, caricatures, and murals for company-sponsored events, * QA software tested Web-based, client-server, and Mainframe applications. * Used Adobe FrameMaker, Acrobat, and Photoshop; Macromedia Dreamweaver; HTML, DHTML, XHTML, CSS; Inbit FullShot, Visio, Microsoft Office Professional, including Microsoft Project, Word, Excel, Outlook, PowerPoint. ______________________________________________________________ Owner/Sole Proprietor Write Way Designs, Orlando, FL 1997 to Present * Researched, wrote, edited, and translated (English/Spanish) real estate and mortgage articles and Web content, using Microsoft Word and HTML, * Wrote, updated, and translated (English/Spanish) employee handbooks using Microsoft Word and Adobe FrameMaker, Photoshop, and Acrobat, * Edited and proofread online classes using HTML, Adobe Photoshop, and Macromedia Dreamweaver, * Edited HTML, CSS, and Javascript code and content in Macromedia Dreamweaver for Resume Portfolio websites, * Wrote, edited, and proofread Resumes, * Tutored Chinese immigrant high school student in English, Spanish, and writing, * Created black and white head shots and color portrait photography, * Proofread term papers, reports, applications, and resumes for high school and college students, * Designed personal and small business websites, business logos, and graphics, * Created original photography, cartoons, and designs for t-shirts, mousepads, mugs, and other products for home and office, * Created illustrations, cartoons, and murals for newsletters, parties, and events. ______________________________________________________________ Senior Technical Writer Phoenix International, Heathrow, FL 1996 to 1997 * Created an online help system and reference manual, * Designed icons and buttons for the banking software, * Wrote, edited, and updated technical bulletins, white papers, software user and training manuals, and other technical documentation, * Distributed software documentation by CD and Intranet content, * QA tested banking software applications, * Used HTML, Adobe Acrobat, Corel Draw, FrameMaker, Word 7.0 for Win 95, Resource Workshop, and RoboHELP. ______________________________________________________________ Technical Writer John H. Harland Corporation, Orlando and Tampa, FL 1995 to 1996 * Created an online help system, * QA tested Visual FoxPro-based banking software applications, * Updated and formatted technical specifications, * Wrote documentation for both Windows 95-based and OS/2-based desktop database marketing systems for the banking software, * Used Word 7.0 for Win 95, WordPerfect 6.0 for Windows 3.1, PM Camera, RoboHELP, Book Builder online help software for OS/2 systems, PageMaker, and myriad in-house software products. ______________________________________________________________ Technical Translator Fiserv, Orlando, FL 1993 to 1995 * Translated end-user banking software user manuals, training guides, software screens, and presentations from English to Spanish, * Used Word for the Macintosh, Word 6.0 for Windows 3.1, Power Point, and Globalink Translation software for the AS/400. ______________________________________________________________ Documentation Specialist Brown and Caldwell Environmental Engineering, Orlando, FL 1991 to 1993 * Edited and formatted proposals, presentations, and technical reports in a fast-pace environment, * Translated correspondence for international clients from English to Spanish, * Used WordPerfect 5.0 for DOS, and PageMaker. ______________________________________________________________ Technical Writer Greater Orlando Aviation Authority, Orlando, FL 1990 to 1991 * Researched, wrote, edited, updated, designed, printed, and published the "Greater Orlando Aviation Authority Policy and Procedure Manual," * Used Microsoft Word, PageMaker, and Harvard Graphics. ______________________________________________________________ EDUCATION: B.A. English/Technical Communication, 1991 University of Central Florida, Orlando, Florida Double-Major of English and Visual Arts Rutgers University, New Brunswick, New Jersey Rutgers College and Mason Gross School of the Arts Attended 1984-1987 ______________________________________________________________ TECHNICAL COURSES: Intro to C# Seminole Community College, Lake Mary, Florida Fall 2005 Intro to Web Programming, XML, Visual Basic, ASP Valencia Community College, Orlando, Florida 2002-2004 Advanced Adobe FrameMaker and Acrobat Koster and Associates, Orlando, Florida 2005 Photography 1 and 2 Crealde School of Art 2004 Intro to Macromedia Dreamweaver and Advanced Macromedia Dreamweaver New Horizons Computer Learning Center, Orlando, Florida 2003 Adobe Photoshop and Illustrator Koster and Associates, Melbourne, Florida 2003 Advanced HTML, DHTML, CSS New Horizons Computer Learning Center, Orlando, Florida 2002 ______________________________________________________________ MEMBERSHIPS AND PUBLICATIONS: * Senior Member Society for Technical Communication (STC) Orlando Chapter, * University of Central Florida Alumni Association, * HTML Writers Guild (HWG) , * International Webmasters Association (IWA) , * Orlando Museum of Art, * Crealde School of Art, * Write Way Designs (freelance writing, Web authoring, and illustration services), * Writing.Com Moderator, * Published articles, Web content, essays, poetry, illustrations, photography, and short stories in various IT industry, news, and literary magazines, blogs, and e-zines.